Privacy Policy

passportoffices.com is an independent directory and guidance service — a joint project made with love out of Wyoming, United States. This policy explains what we collect, why, and the choices you have.

We are not a government agency and we never collect passport applications, Social Security numbers, or passport numbers. Never send us those details.

• Account information — email address and authentication identifiers when you create an account or sign in with a provider.
• Information you submit — reminder preferences and dates, checklist answers (age range, travel date, prior passport status), courier listing submissions, service inquiries, and directory corrections.
• Location inputs — a ZIP code or street address you type to find nearby offices. We do not track your device location in the background.
• Usage data — pages viewed, searches performed, approximate region, browser and device type, and referring page.
• Communications — messages you send us and email delivery events such as bounces.

• to operate the directory, search, maps, checklists, and reminders you request;
• to send the email or SMS reminders and notifications you opt into;
• to review, verify, and publish courier listings and corrections;
• to answer your messages and route service requests to the courier you contacted;
• to measure and improve site performance, accuracy, and accessibility; and
• to prevent abuse, fraud, and security incidents, and to comply with law.

Where the GDPR or similar laws apply, we rely on: performance of a contract (providing the features you request), your consent (marketing and SMS reminders, which you may withdraw at any time), our legitimate interests (site security, analytics, improving the directory), and legal obligations.

We do not sell or rent your personal information, and we do not share it for cross-context behavioral advertising.

We share limited data only with:

• service providers that host our database, send email and SMS, geocode addresses, and serve map tiles, under contracts limiting their use of the data;
• couriers you contact — when you submit a “request services” form, your message and contact details go to that courier;
• legal recipients when required by law, subpoena, or to protect rights and safety; and
• a successor in a merger, acquisition, or asset sale, subject to this policy.

The free passport photo tool runs entirely in your browser. The image you choose is read locally, cropped locally, and downloaded locally. It is never uploaded to us or to anyone else, we never receive a copy, and nothing about the photo is stored on our servers or in your browser after you leave the page.

We use strictly necessary cookies for sign-in and session security, plus privacy-respecting analytics to understand aggregate usage. You can block or delete cookies in your browser; sign-in and saved preferences may stop working if you do. We honor Global Privacy Control (GPC) signals as an opt-out of any sale or sharing.

Account and reminder data is kept while your account is active and for up to 24 months afterward. Published courier listings and moderation/audit records are kept as long as the listing is public plus 24 months. Inquiry messages are kept for 24 months. Aggregated, de-identified analytics may be kept indefinitely.

Depending on where you live (including California under the CCPA/CPRA, and the EEA/UK under the GDPR), you may have the right to access, correct, delete, port, restrict, or object to processing of your personal information, and to withdraw consent. We will not discriminate against you for exercising these rights.

Email privacy@passportoffices.com to make a request; we verify requests through the email address on your account and respond within 45 days. You can unsubscribe from emails using the link in any message, and stop SMS reminders by replying STOP.

We use encryption in transit, row-level access controls, role-scoped admin access, and audit logging for administrative changes. No method of transmission or storage is perfectly secure, so we cannot guarantee absolute security.

The site is intended for adults. We do not knowingly collect personal information from children under 13. Parents who apply for a minor’s passport should enter only the information the checklist asks for. If you believe a child provided us information, email privacy@passportoffices.com and we will delete it.

We operate in the United States and process data there. If you access the site from outside the U.S., you understand your information will be transferred to and processed in the U.S., which may have different data protection laws than your country.

We will post any changes on this page and update the “last updated” date, and we will notify account holders of material changes by email. Questions: privacy@passportoffices.com.