Resolve Passport Application Issues
If you received a letter or email from the passport office requesting additional information, follow the guidance below to resolve the issue quickly.
Quick Response Tips
- Respond as soon as possible to avoid delays
- Include a copy of the letter you received
- Submit within 90 days of receiving the notice
Photos are the #1 reason for passport application delays.
How to Fix:
- Submit a new photo meeting all requirements
- Include the letter you received
- Don't write on the photo
Birth Certificate Issues:
-
Requirements:
- Issued by city, county, or state of birth
- Lists full name, date, and place of birth
- Lists parent(s)' full names
- Has registrar's signature
- Has seal of issuing authority
| Situation | Required Documents |
|---|---|
| One parent cannot appear |
|
| Sole legal custody |
|
Required Documents:
Legal Name Change:
- Certified court order
- Marriage certificate
- Divorce decree
Usage-Based Change:
- Three public records showing name use for 5+ years
- Records must include birth date/place or SSN
Track Your Application
After submitting additional information, you can track your application status:
Need Help?
If you need assistance understanding your rejection letter or gathering required documents: